Clear expectations. Clean work. No surprises.

1) Scope of Work

Work is performed against an agreed scope (what is being installed/configured, where it’s happening, and the outcome you want). If the scope changes midstream, SNS confirms the change before continuing so time and cost stay predictable.

2) Scheduling, On-Site Visits, and Deposits

Some issues only become visible on-site (cabling quality, interference, ISP constraints, legacy configs). For certain projects or equipment procurement, a deposit may be required to reserve time and/or purchase hardware.

• Deposits apply to scheduled work windows and/or equipment procurement.
• Reschedules should be requested as early as possible to keep timelines clean.

3) Payments (One-Time Work)

One-time work is invoiced after completion unless otherwise agreed in writing. If an invoice becomes overdue, ongoing support and follow-ups may pause until the balance is resolved.

• Hardware procured on your behalf remains payable regardless of deployment status.
• If additional work is required beyond scope, it is approved before execution.

4) Subscription Support (Membership)

Subscription support is billed on the schedule shown at checkout. If a subscription payment fails or becomes past due, service can be paused until the subscription is brought current. Repeated non-payment may result in cancellation and removal of ongoing access (admin accounts, dashboards, monitoring links, etc.).

5) Access, Admin Accounts, and Ownership

Client-owned systems remain client-owned (ISP account, router/cloud controller account, domain/DNS, Wi-Fi controller, etc.). If SNS is granted admin access, it’s for performing the agreed work. When requested, access can be reduced or removed after the job.

6) Data Handling and Privacy

SNS minimizes data collection. Information submitted through the site (name, email, phone, service address) is used to respond, schedule, and deliver service. Technical details (device models/configs/logs) may be retained to maintain continuity—especially for subscription clients.

7) Third-Party Services

Some outcomes depend on third parties (ISP uptime, vendor cloud portals, payment processors). SNS can configure and harden, but cannot guarantee third-party availability or policy changes.

8) Acceptable Use (Client Portal + Website)

Do not submit false information, impersonate others, attempt unauthorized access, or abuse automated systems. SNS may restrict access to protect systems, clients, and service quality.

9) Service Limitations

Networking work involves variables outside any one party’s control (building materials, RF congestion, aging cabling, ISP constraints, vendor firmware behavior). SNS focuses on measurable improvement and stability, but cannot promise “perfect Wi-Fi everywhere” without addressing real constraints.

10) Changes to These Terms

SNS may update these terms to reflect product changes, policy improvements, or legal requirements. The “Last updated” date reflects the most recent revision.